Wish平臺A+物流計劃常見問題解答（實用于項目所支撐的所有路向國）

4.如果我收到了一份A+物流計劃訂單，但是所對應的路向國不支撐承運該產品，怎么辦？

Wish強烈建議商戶提前檢討相關產品/訂單是否符合新的尺碼/重量/品類限制要求。

若您的產品/訂單不符合新的尺碼/重量/品類限制要求，請前往WishPost申訴工具頁面，在線提交申訴以申請將該產品或相關訂單從A+物流計劃中移除。商戶需重點擊申訴提交“頁面下方“templatedownload”下載更新模板并填寫目的產品或訂單的“產品ID（ProductID）”和/或“訂單ID（OrderID）”，”體積”、“重量”、“意向渠道”以及“產品屬性”。請注意，”產品屬性”為必填項，點擊可在下拉框中選擇產品屬性。Wish將在3-4個工作日內審核您的申請。如果審核通過，則該產品/訂單將會從A+物流計劃中移除，成為普通訂單，之后需要商戶自行選擇其他渠道實行這些訂單。

5.A+物流計劃現支撐新型冠狀病毒疫情相關的防疫用品？

A+物流計劃現已經為商戶屏蔽了絕大部分防疫物品。如果商戶仍然收到了新型冠狀病毒防疫類產品的訂單：

1).建議商戶先不要為訂單標志為“已發貨“。請盡快前往WishPost申訴工具頁面，在線提交申訴，提供該防疫類訂單的訂單ID、產品ID，將該訂單從A+物流計劃中移除，一般在提出申請后的3-4個工作日便可改變為非A+物流計劃訂單，隨后請商戶通過自有渠道及時實行。

2).如果已經將訂單標志為“已發貨“的話，請盡快將該防疫類訂單的訂單ID和產品ID提交給客戶經理，審核成功后將改變為非A+物流計劃訂單，商戶將在商戶平臺收到重新實行訂單的通知，并可以重置物流跟蹤單號。

3).如果商戶自行撤消該類訂單的話，將受到商戶政策第5.9條-撤消訂單賠款政策的束縛，或被處以相應的賠款。

4).對于已配送到指定A+物流計劃倉庫的防疫類貨品訂單，請盡快將其訂單ID和產品ID提交給客戶經理，審核成功后將改變為非A+物流計劃訂單，商戶將在商戶平臺收到重新實行訂單的通知，并可以重置物流跟蹤單號。與此同時，如果商戶還有該防疫類訂單產品的庫存，請先應用庫存配送，同時聯系倉庫或WishPost客服取回滯留倉庫的貨品。

6.A+物流計劃訂單被配送到倉庫后因超限（重量、尺碼、品類等）被退回，我該如何持續實行此訂單？

1).Wish建議商戶提前自查產品，及早提交申請屏蔽對應路向不支撐承運的產品；

2).若訂單已達到A+物流計劃倉庫，可聯系對應的倉庫申請退回。

7.哪里還能學習到更多A+的實操技巧？

商戶可關注Wish官方微信號“Wish商戶平臺”，獲取第一手A+物流計劃運營干貨。商戶也可以瀏覽Wish電商學院，學習海量課件，進階運營大神。

如以上信息沒有解答您的問題，歡迎聯系WishPost客服，wish商戶平臺將盡快給您回答。

wish商戶官網原文詳情：

4.WhatifIreceiveanordermarkedas“AdvancedLogisticsProgramOrder”,buttheproductitselfisnotacceptedorsupportedbytheprogramforshippingtothecorrespondingdestinationcountry？

Youareadvisedtoreviewyourproduct’seligibilityinadvancefortheAdvancedLogisticsProgram.Ifaproductororderisnotwithinthedimension,weight,orcategorylimitssupportedbytheAdvancedLogisticsProgram,pleasenavigatetoWishPost>theDisputeToolkitspage,andsubmitanonlinedisputeassoonaspossibleinordertoremovethisproductorrelatedordersfromtheAdvancedLogisticsProgram.Onthe“SubmitDispute”page,pleaseclick“templatedownload”todownloadthelatesttemplateandfillintherelevant“ProductID”/“OrderID”,“Volume”,“Weight”,“PreferredChannel”,and“ProductAttribute”.Notethatthe“ProductAttribute”isarequiredfieldthatyoucanclickontoreveala -downmenuforselecting.Wishwillreviewandprocessyourrequestwithin3-4businessdays.Ifapproved,theorderwillberemovedfromtheAdvancedLogisticsProgram,andyoumaydirectly shiprelatedorderstocustomersafterward.

5.DoestheAdvancedLogisticsProgramacceptCOVID-19relatedproducts？

Currently,mostCOVID-19relatedproductsarenotsupportedbytheAdvancedLogisticsProgram.Ifyoureceiveanorderforsuchproductsstill,pleaserefertothefollowinginstructions:

1).First,pleasedonotmarktheordershipped.PleasenavigatetoWishPost>theDisputeToolkitspage,andsubmitanonlinedisputewiththerelevantOrderIDandProductIDinordertoremovetheorderfromtheAdvancedLogisticsProgram.Wishwillreviewandprocessyourrequestwithin3-4businessdays.Ifapproved,theorderwillberemovedfromtheAdvancedLogisticsProgram,andyoumaychooseothershippingchannelstofulfilltheorder.

2).Iftheorderisalreadymarkedshipped,pleasesendtheOrderIDandProductIDtoyourAccountManagerassoonaspossibletoremovetheorderfromtheprogram.Aftertheorderisremovedfromtheprogram,youwillreceiveanotificationontheMerchantDashboardremindingyoutocontinuefulfillingtheorder.Nowthelogisticstrackingnumbercanalsobeupdated.

3).Ifyourefundtheorder,youwillbesubjecttothe“OrderCancellationPenaltyPolicy”orapplicablepenalties.

4).IftheorderisalreadydeliveredtothedesignatedAdvancedLogisticsProgramwarehouse,pleasesendtheOrderIDandProductIDtoyourAccountManagerassoonaspossibletoremovetheorderfromtheProgram.AftertheorderisremovedfromtheProgram,youwillreceiveanotificationontheMerchantDashboardremindingyoutocontinuefulfillingtheorder.Nowthelogisticstrackingnumbercanalsobeupdated.Inthemeantime,youcanchoosetoshipthisorderusingyourinventoryandthenrequesttoretrievetheproductbackloggedinthewarehousebycontactingthewarehouseorWishPostCustomerServiceteam.

6.IfanAdvancedLogisticProgramorderisdeliveredtothewarehousebutreturnedtomerchantsbecauseitisbeyondtheweight/dimension/categorylimits,howshouldIcontinuefulfillingtheorder？

1).YouareadvisedtoreviewyourproductsinadvanceandsubmittheonlinedisputeviaWishPost>theDisputeToolkitspageinordertoremoveallproductsthatarenotwithintherelevantlimitrequirementsfromtheAdvancedLogisticsProgram.

2).Iftheorderalreadyarrivesatthewarehouse,pleasecontacttherespectivewarehousetoreturntheproduct.

7.WherecanIlearnmorepracticaltipsabouttheAdvancedLogisticsProgram？

YoucanfollowtheofficialWishWeChataccount“Wish商戶平臺(WishOfficial)toreceivethelatestinformationoftheAdvancedLogisticsProgram.Alternatively,youcanvisittheWishE-commerceCollege(peixun.wish.com)toaccessmorelearningmaterials.

Ifyouhaveanyotherquestions,pleasedonothesitatetocontactWishPostCustomerServices.Wewillrespondtoyourrequestassoonaspossible.Yourcommentsandsuggestionswillbegreatlyappreciated.

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。