解決入庫績效提醒

為了更好地處理運營中心的庫存，出現入庫問題后，我們會在【貨件一覽】頁面向賣家發出通知。您可以按照如下所述查看、確認并處理問題通知。

解決問題

如果我們因庫存貨件問題暫停了您的貨件權限，您可以通過確認相應問題或提交調查請求（如適用）來申請恢復該商品的貨件創建權限。

確認問題

請按照以下步驟在賣家平臺中確認問題。

1. 在貨件處理進度頁面第一行中，點擊“查看問題”，轉至存在問題的貨件。

2. 在【貨件一覽】頁面上，轉至【問題】選項卡，查看特定貨件或商品相關問題。

3. 點擊【解決】按鈕，查看問題商品。在彈出窗口的【已報告問題】選項卡中，您將看到該問題的描述以及未來如何避免此類問題。如果我們記錄了商品的圖片，圖片也會顯示在此處。

4. 要完成操作，請點擊【確認】按鈕。

當您試圖在管理庫存頁面上向入庫計劃添加被暫停的商品時，如果您尚未確認相應問題，則會收到一條錯誤消息。

在【管理庫存】頁面上，點擊【立即解決】，查看并確認問題。

注意： 在您確認有問題的商品或貨件后，我們便會取消暫停。

對問題提出異議

查看問題詳情（如上所述）后，如果您認為所述問題并未發生，請按照以下步驟提交異議請求。

按照以下步驟在賣家平臺中對該問題提出異議。

1. 在貨件處理進度頁面第一行中，點擊“查看問題”，轉至存在問題的貨件。

2. 在【貨件一覽】頁面上，轉至【問題】選項卡，查看特定貨件或商品相關問題。

3. 點擊【解決】按鈕，查看問題商品。在彈出窗口的【已報告問題】選項卡中，您將看到該問題的描述以及未來如何避免此類問題。如果我們記錄了商品的圖片，圖片也會顯示在此處。

4. 如果您對此問題有異議，請點擊【提交異議】選項卡。我們可能會要求您提供其他信息。

5. 在您提交請求后，我們將為您創建一個問題，并向您發送一封確認電子郵件。您可能需要在 7 天 內為您的問題附上其他證據以完成請求操作。例如，我們可能會要求您提交預處理或貼標商品的圖片，以幫助我們解決問題。

提交與預處理問題相關的異議之前，請檢查商品分類以確認您的商品所需的確切預處理工作。有關更多信息，請參閱預處理視頻教程。

注意： 自我們向您發出問題通知之日起，您有長達 30 天的時間提交問題異議。

Resolving inbound performance alerts

To better process inventory in our fulfillment centers, we provide notifications to sellers in the Shipment summary page when inbounding problems occur. You can review, acknowledge, and resolve the problem notifications as described below.

Resolve the problem

If we suspend your shipping capabilities due to an inventory shipment issue, you can apply for the restoration of shipment creation privileges for that product by either acknowledging the problem or, if applicable, submitting a dispute request.

Acknowledge the problem

Follow the steps below to acknowledge problem in Seller Central.

1. On the Shipping Queue page, in the first column, click “View problems” for a shipment with problems.

2. On the Shipment summary page, go to the Problems tab to see specific shipment- or product-related problems.

3. Click the Resolve button for an affected item. In the Problem reported tab of the pop-up window, you will see a description of the problem and how to avoid it in the future. If images were captured for your product, they will also be shown here.

4. To finish, click the Acknowledge button.

If you try to add a suspended product to a shipping plan on the Manage Inventory page, you will receive an error message if you have not acknowledged the problem.

On the Manage Inventory page, click Resolve Now to review and acknowledge the problem.

Note: We remove suspensions once you acknowledge the product or shipment with problems.

Dispute the problem

After reviewing the problems details (as described above), if you believe that a problem did not occur as described, follow the steps below to submit a dispute request.

Follow the steps below to dispute the problem in Seller Central.

1. On the Shipping Queue page, in the first column, click “View problems” for a shipment with problems.

2. On the Shipment summary page, go to the Problems tab to see specific shipment- or product-related problems.

3. Click the Resolve button for an affected item. In the Problem reported tab of the pop-up window, you will see a description of the problem and how to avoid it in the future. If images were captured for your product, they will also be shown here.

4. If you disagree with the problem, click on the Submit dispute tab. We may request additional information from you.

5. Once you submit the request, we will create a case for you and send you an email confirmation. You may be asked to attach additional evidence to your case within 7 days to complete the request. For example, you may be asked to submit an image of your prepared or labeled product for us to help solve the problem.

Before submitting a problem dispute related to preparation issues, please check item classifications to verify the exact preparation required for your product. For more information, see  Prep Video Tutorials.

Note: You will have up to 30 days to submit a problem dispute from the date we notify you of the problem.

To see the status of your dispute, visit your case log in Seller Central and search by Shipment ID.

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特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。