亞馬遜商家在運營店鋪的進程中，除了要把店鋪的銷量做上去，有時候還會遇上須要回復郵件的問題，那么我們的郵件要怎么寫才適合呢?今天我們就給大家分享一套適用的郵件回復模板。

一.接洽亞馬遜刪除差評模板

Dear Amazon,

Please help to remove this false review,

http://www.amazon.com/gp/customer-reviews/R3CY3SXQCBPN7H/ref=cm_cr_pr_rvw_ttl?ie=UTF8&ASIN=B00WQO1HE6

The buyer said he contacted us and we never reply,totally lie,you can check the our seller account and you will see the

Buyer-Seller Contact Response Time in the last 90 days is 4 hours 39 minutes.so the total review is a lie and he may didn’t buy this product in our store as we can’t find his order ID.

Unfair and unreasonable,please review ,thank you.

二.售后處置郵件

1.客戶因訂購的商品大小不適合導致退貨

Dear (buyer'name)

Thank you so much for your great support on us.

But so sorry for the inconvenience that the product did not fit you.

Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up forthis?

Waiting for your reply.

Best Regards

2.賣家發錯地址

Dear (buyer'name)

Thank you so much for your great support on us.

What a big mistake we made!

Sorry, but will you still want the items?If yes, we will resend you immediately, if not, we will make you thefull refund.

Waiting for your reply and hope your kindunderstanding.

Best Regards

3.賣家發貨達到時光

Dear (buyer'name)

Thank you so much for your great support onus.

Usually it takes about 7-15days for theitem to reach you.

Any question, feel free to contact us andwe will reach you at the soonest.

Best Regards

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特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。