平臺(tái)賬戶暫停政策：賬戶被暫停后會(huì)發(fā)生什么情況？

8.1賬戶被暫停后將發(fā)生以下情況：

• 賬戶被限制訪問(wèn)

• 店鋪的產(chǎn)品處于不可銷(xiāo)售狀態(tài)

• 店鋪的付款被暫扣3個(gè)月

• 若嚴(yán)重違反 Wish 政策，店鋪的付款將被永久扣留

• 店鋪需對(duì)所有退款訂單承擔(dān)100%

賬戶被暫停的原因包括但不限于以下各項(xiàng)：

8.2要求用戶提供個(gè)人信息

如果商戶向用戶索取個(gè)人信息（包括電子郵箱地址），商戶賬戶將面臨被暫停的風(fēng)險(xiǎn)。

8.3要求用戶匯款

若商戶要求用戶直接匯款，其賬戶將面臨被暫停的風(fēng)險(xiǎn)。

8.4提供不當(dāng)用戶服務(wù)

如果商戶提供了不適當(dāng)?shù)挠脩舴?wù)，其賬戶將面臨被暫停的風(fēng)險(xiǎn)。

8.5欺騙用戶

如果商戶欺騙用戶，其賬戶將面臨被暫停的風(fēng)險(xiǎn)。

8.6要求用戶訪問(wèn) Wish 以外的店鋪

如果商戶要求用戶訪問(wèn) Wish 以外的店鋪，對(duì)應(yīng)的商戶賬戶將面臨被暫停交易的風(fēng)險(xiǎn)和/或每次違規(guī)$10,000.00*的賠款。請(qǐng)參閱政策 5.7 - 欺騙性履行訂單政策了解更多信息。

8.7銷(xiāo)售假冒產(chǎn)品或仿品

如果商戶的店鋪銷(xiāo)售假冒產(chǎn)品或仿品，商戶帳號(hào)將面臨被暫停的風(fēng)險(xiǎn)。

8Account Suspension

Last updated on July 16, 2020

8.1The following occur to accounts upon suspension:

• Account access is restricted

• The store's products are no longer for sale

• The store's payments are withheld 3 months

• For severe violations, the store's payments are withheld permanently

• The store is responsible for 100% of all refunds

Reasons an account could be suspended include but are not limited to the following:

8.2Asking customers for their personal information

If a merchant has asked customers for their personal information including email address, the merchant account is at risk of suspension.

8.3Asking customers to send money

If a merchant has requested a direct payment from the customer, the merchant account is at risk of suspension.

8.4Providing inappropriate customer service

If a merchant has provided inappropriate customer service, the merchant account is at risk of suspension.

8.5Being disingenuous to customers

If a merchant is being disingenuous to customers, the merchant account is at risk of suspension.

8.6Asking customers to visit stores outside of Wish

If a merchant has asked customers to visit stores outside of Wish, the merchant account is at risk of suspension and/or a penalty of $10,000.00* per incident. Please see Policy 5.7 - Deceptive Fulfillment Policy for further information.

8.7Selling fake or counterfeit goods

If a merchant is selling fake or counterfeit goods, the merchant account is at risk of suspension.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。