Wish對(duì)于缺少有效或精確物流跟蹤信息的訂單，商戶需承擔(dān)退款義務(wù)嗎？

7.1在確認(rèn)實(shí)行前產(chǎn)生退款的訂單不具備付款資歷

如果訂單在確認(rèn)實(shí)行前被退款，則此訂單將無(wú)法獲得付款資歷。訂單必需在退款發(fā)生前已確認(rèn)實(shí)行才可以獲得付款資歷。

商戶可以對(duì)此類退款進(jìn)行申訴。

7.2商戶退款的所有訂單均無(wú)法獲得付款資歷

若商戶將訂單退款，則商戶將無(wú)法獲得該筆訂單的款項(xiàng)。

商戶不可對(duì)此類退款進(jìn)行申訴。

7.3對(duì)于缺少有效或精確物流跟蹤信息的訂單，商戶需承擔(dān)100%退款義務(wù)

如果訂單的物流跟蹤信息無(wú)效、不精確或缺失，商戶必需承擔(dān)該訂單的100%退款義務(wù)。

如果瑞典路向的訂單發(fā)生此類退款，商戶將無(wú)法對(duì)退款進(jìn)行申訴。了解更多

對(duì)于其他路向的訂單，商戶可對(duì)此類退款進(jìn)行申訴。

了解更多有關(guān)提供有效物流跟蹤信息的信息

7.4對(duì)于在超過(guò)5個(gè)自然日確認(rèn)實(shí)行的訂單，商戶需承擔(dān)100%退款義務(wù)

如果確認(rèn)實(shí)行日期為訂單釋放的5個(gè)自然日之后，商戶需承擔(dān)該訂單的100%退款義務(wù)。

商戶可以對(duì)此類退款進(jìn)行申訴。

7.5對(duì)于確認(rèn)妥投時(shí)間嚴(yán)重延時(shí)的訂單，商戶需負(fù)責(zé)承擔(dān)100%退款義務(wù)

如果因訂單在釋放給商戶X個(gè)自然日后未確認(rèn)妥投而發(fā)生退款，商戶需承擔(dān)100%退款義務(wù)。

商戶可以對(duì)此類退款進(jìn)行申訴。

查看主要目標(biāo)地 /地域的規(guī)定妥投天數(shù)X

7.6對(duì)于因尺碼問(wèn)題而發(fā)生的退款，商戶需承擔(dān)100%退款義務(wù)

如果用戶由于尺碼問(wèn)題而要求退款，商戶需承擔(dān)100%退款義務(wù)。

商戶可以對(duì)此類退款進(jìn)行申訴。

7.7對(duì)于商戶參與欺騙活動(dòng)的訂單，商戶需承擔(dān)100%退款義務(wù)

如果商戶參與欺騙活動(dòng)或規(guī)避收入分成，其需承擔(dān)訛詐性訂單的100%退款義務(wù)。

商戶可以對(duì)此類退款進(jìn)行申訴。

wish商戶官網(wǎng)原文詳情：

7RefundPolicy

LastupdatedonJuly16,2022

7.1Ordersarenoteligibleforpaymentifarefundisissuedbeforetheorderisconfirmedfulfilled

Ifanorderisrefundedbeforetheorderisconfirmedfulfilled,theorderisnoteligibleforpayment.Tobeeligibleforpayment,theordermustbeconfirmedfulfilledonWishbeforetherefundoccurs.

Merchantsareallowedtodisputetheserefunds.

7.2Anyorderrefundedbythemerchantisnoteligibleforpayment

Ifanorderisrefundedbythemerchant,themerchantwillnotbepaidfortheorder.

Merchantsarenotallowedtodisputetheserefunds.

7.3Merchantisresponsiblefor100%ofanyrefundonorderswithoutvalidoraccuratetrackinginformation

Ifanorderhasinvalid,inaccurateormissingtrackinginformation,themerchantisresponsiblefor100%ofthecostofarefundonthatorder.

IftheserefundsarefororderstoSweden,merchantscannotdisputetheserefunds.Learnmore

Otherwise,merchantsareallowedtodisputetheserefunds.

Learnmoreaboutprovidingvalidtrackinginformation

7.4Merchantisresponsiblefor100%ofanyrefundonanorderthatisconfirmedfulfilledafter5ormorecalendardays

Iftheconfirmedfulfillmentdateis5calendardaysormoreafteranorder’sreleasedtime,themerchantisresponsiblefor100%ofthecostofarefundonthatorder.

Merchantsareallowedtodisputetheserefunds.

7.5Merchantisresponsiblefor100%ofanyrefundonanorderwithexcessivelydelayedconfirmeddelivery

IfarefundoccursbecauseanorderisnotconfirmeddeliveredbyXcalendardaysaftertheorderisreleasedtothemerchant,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsareallowedtodisputetheserefunds.

ViewXfortopdestinationcountries

7.6Merchantisresponsiblefor100%ofanyrefundduetoasizeissue

Ifarefundoccursduetoacustomersizingissue,themerchantisresponsiblefor100%ofthecostoftherefund.

Merchantsareallowedtodisputetheserefunds.

7.7Merchantisresponsiblefor100%ofanyrefundonanorderwheremerchantengagesinfraudulentactivity

Ifamerchantengagesinfraudulentactivityorcircumventsrevenueshare,theyareresponsiblefor100%ofthecostofanyrefundonthefraudulentorders.

Merchantsareallowedtodisputetheserefunds.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。