eBay商家在運營的流程中，會遇到各種各樣的問題，為了與買家更好的交流，處置好買家的問題，eBay商家可能需要回復買家各種郵件。那么回復郵件到底該怎么寫？今天小編整理了一部分，希望對大家有幫助~

01、補發郵件模板

Dearfriend,

Weareverysorrythatyoustillhaventreceivedyourorder.Weresentyoutheshoes.Thisisthetrackingnumber:快遞號ShippingCarrieris快遞公司.Itoftentakesabout7-20daystogetthepackage.Haveaniceday.Wewonderifyoucanuploadthebuyershowandgiveusagoodreviewafteryougetthenewclothes/shoe？weappreciateit.Ifyouhaveanyquestions,pleasecontactus.

Bestregards！

02、尺寸不適合郵件回復模板

確認尺寸

Dearfriend,

Weareverysorrytheitemdidntmeetyourexpectation.Differentcountryhavedifferentsizestandard,wemadeacleardescriptionsizechooseontheproductpicture,Pleasechoosesizeaccordingtoyourfootlengthandoursizechart：

粘貼尺寸表或者產品鏈接

PleasereplywhichEU/CNsizedoyouwant.Thankyou.

Bestregards！

買家已給出明白尺寸回信

Dearfriend,

Weareverysorrytheitemdontmeetyourexpectation.Wewillresendnewclothes/Shoestoyourightaway.Asforthetheunsuitableclothes/Shoes,Itasagifttoyou.(Couldyoupleasegiveus5starsreviewifyouaresatisfiedwiththeshoesfinally？)Thankyouverymuch.

Bestregards！

03、發錯貨郵件模板

Dearfriend,

Wearesorryforthemistake,Wewillresendyouthecorrectclothes/shoes.Thetrackingnumberwillsendyoulaterandimprovetheshoppingexperience.Pleasekeepintouchwithus.

Thankyouverymuch.

04、買家收到已破壞商品郵件模板

Dearfriend,

Wearesorryfortheunpleasant,Wewillresendyoutheclothes/shoesinbetterPackaging.Thetrackingnumberwillsendyoulater.Pleasekeepintouchwithus.

Thankyouverymuch.

特別聲明：以上文章內容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內容、版權或其它問題請于作品發表后的30日內與ESG跨境電商聯系。