檢查和糾正暫停的列表

您可以在“暫停的產(chǎn)品”頁(yè)面上檢查暫停的列表。

您可以在以下位置找到暫掛列表的詳細(xì)信息：

在“需要采取的措施”標(biāo)簽下，您會(huì)在懸浮列表中看到以下信息：

1.暫停歷史記錄顯示了過(guò)去3個(gè)月中您的暫停列表的記錄，包括為解決列表違規(guī)和違規(guī)原因而采取的措施。

2.違規(guī)類型過(guò)濾器使您可以按違規(guī)類型搜索暫停的產(chǎn)品。

3.產(chǎn)品列表狀態(tài)顯示它是禁止還是正在審核。

4.更新時(shí)間顯示上次更新的時(shí)間。

5. 截止日期顯示了賣(mài)家編輯暫停列表的日期。

6. 違規(guī)類型顯示它是被禁止的列表，偽造，侵犯知識(shí)產(chǎn)權(quán)，垃圾郵件問(wèn)題還是其他。

7. 違反原因說(shuō)明了為什么暫停列表。

8. 建議顯示如何處理您的列表，使其符合Shopee的列表策略。

9. 操作允許您編輯，刪除，刪除或上載不符合要求的清單的支持文檔。僅顯示適用的操作。

在“ 已刪除”選項(xiàng)卡下，您將看到有關(guān)由管理員刪除的列表的類似信息，但有以下區(qū)別：

1.刪除時(shí)間可讓您按刪除日期對(duì)已刪除列表進(jìn)行排序

2.操作只能讓您確認(rèn)列表已被刪除。列表刪除后，將無(wú)法恢復(fù)。選擇確認(rèn)后，列表將從記錄中刪除，以減少混亂。

編輯暫停的列表

如果您的商家信息包含不正確或誤導(dǎo)性信息，請(qǐng)對(duì)其進(jìn)行修改。

例如，如果您在錯(cuò)誤的類別中發(fā)布了列表，請(qǐng)選擇“編輯”以更新您的產(chǎn)品類別。

刪除/刪除暫停的列表

如果您想暫時(shí)從商店中刪除產(chǎn)品清單，可以選擇將其從清單中刪除。但是，將產(chǎn)品除名不會(huì)暫停審核過(guò)程。您仍然需要在截止日期之前更新列表，以符合的列表政策，否則該列表將被刪除。

或者，如果您選擇不重新提交詳細(xì)信息，則可以刪除暫停的列表。

為適用的懸浮產(chǎn)品選擇“除名/刪除”。

您也可以一次從列表中刪除/刪除多個(gè)產(chǎn)品列表。

上載暫掛清單的證明文件

要出售商標(biāo)或醫(yī)療產(chǎn)品等物品，您將必須上載證明文件以供Shopee審查。

從更多下拉菜單中選擇上傳，然后上傳相關(guān)文檔。每個(gè)暫停的列表最多可以上傳十張圖片。

提示

上載不超過(guò)2MB的高分辨率圖像。這將有助于加快對(duì)支持文檔的審閱過(guò)程。

Checking and rectifying suspended listings

You can check suspended listings on the Suspended Products page.

The details of your suspended listings can all be found here:

Under the Action Required tab, you'll see the following information on suspended listings:

1. Suspended History shows the records of your suspended listings in the past 3 months, including the action taken to address the listing violation and violation reason.

2. Violation Type filter allows you to search for suspended products by violation type.

3. Product listing status shows whether it is Banned or Reviewing.

4. Update time shows when it was last updated.

5. Deadline shows the date by which sellers should edit the suspended listing.

6. Violation type shows whether it is a prohibited listing, counterfeit, IP infringement, spam issue, or others.

7. Violation reason explains why the listing is suspended.

8. Suggestion shows what to do with your listing so that it complies with Shopee's Listing Policy.

9. Actions allow you to edit, delist, delete, or upload supporting documents for your non-compliant listings. Only applicable actions will be displayed.

Under the Deleted tab, you'll see similar information on listings that have been deleted by Shopee admin, with the following difference:

1. Delete Time allows you to sort your deleted listings by the date it was deleted

2. Actions only lets you confirm that a listing has been deleted. Once a listing has been deleted, it cannot be recovered. After you select Confirm, the listing will be removed from the record to reduce cluttering.

Editing suspended listings

Edit your listing's details if it contains inaccurate or misleading information.

For example, if you have posted your listing in the wrong category, select Edit to update your product category.

Delisting/Deleting suspended listings

If you want to take down the product listing from your shop temporarily, you can choose to delist it. However, delisting a product does not pause the review process. You will still need to update the listing to comply with Shopee's Listing Policy by the deadline, or it will be deleted.

Alternatively, you can delete the suspended listing if you choose not to re-submit the details.

Select Delist/Delete for the applicable suspended product.

You can also delist/delete multiple product listings at once.

Uploading supporting documents for your suspended listings

To sell items such as trademarked or medical products, you will have to upload supporting documents for 's review.

Select Upload from the More dropdown menu and upload the relevant documents. You can upload up to ten images for each suspended listing.

Tip

Upload high-resolution images that do not exceed 2MB in size. This will help speed up the review process for your supporting documents.

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。