1、買家訊問(wèn)物品細(xì)節(jié)的問(wèn)題

(1）關(guān)于尺碼

示例：一位美國(guó)買家告知你她平時(shí)穿US8碼的連衣裙，想、咨詢從你這她應(yīng)當(dāng)買哪一個(gè)尺寸，你回復(fù)她M號(hào)對(duì)比合適。

問(wèn)題：

Hello，seller,IwearUSsize8,couldyougivemesomeadviceonwhichsizeIshouldbuyfromyou？

答復(fù)：

Hello,dearcustomer,sizeMofthisdresswillfityouprettywell.Pleasefeelfreetocontactusifyouhaveanyotherquestions.Thanks！

(2）關(guān)于合并運(yùn)費(fèi)

示例：

當(dāng)買家一次性購(gòu)置多件商品時(shí)，可能會(huì)向你提出合并運(yùn)費(fèi)的要求，你可以通過(guò)修正并發(fā)送電子發(fā)票（invoice）的形式，對(duì)買家購(gòu)置的多件商品只收取一次運(yùn)費(fèi)。在電子發(fā)票發(fā)送成功后，及時(shí)告訴買家運(yùn)費(fèi)巳合并，讓買家直接通過(guò)電子發(fā)票進(jìn)行支付。

問(wèn)題：

Hello,seller,cantheshippingfeebepaidtogetherasI’veboughtseveralitemsfromyou？

Please.sendmejustinonepackage,thanks！

答復(fù)：

Hello,dearcustomer,thanksforyourbusiness！

Wehavecombinedtheshippingalreadyandonlychargeyoutheshippingfeeonce.YoucanchecktheinvoiceI’vejustsenttoyouandplease.makethepaymentthroughtheinvoicedirectly.Pleasefeelfreetocontactusifyouhaveanyotherquestions.Thanks！

3、關(guān)稅問(wèn)題

問(wèn)題：

ArethereanyimporttaxesorcustomschargesthatIneedtobeawareofifIpurchasethisandhaveitshippedtoLouisianaintheUnitedStates？

答復(fù)：

Thankyouforyourinquiry.Iunderstandthatyouareworryingaboutanypossibleextraexpenseforthisitem.Accordingtopastexperience,itdidnotinvolveanyextraexpenseatbuy-ersideforsimilarsmallorlowcostitems.Pleasedonotworryaboutittoomuch.

However,insomeinpidualcases,buyermightneedtotakesomeimporttaxesorcustomschargesinimportcountries.Astospecificrates,pleaseconsultyourlocalcustomoffice.Appreciateforyourunderstanding.

YoursSincerely,

SellerNameorID

4、關(guān)于大批訂單詢價(jià)

問(wèn)題：

Hello,Iwanttoorder××××piecesforthisitem,howaboutthePRICE？

答復(fù)：

Dearbuyer,

Thanksforyourinquiry.Wecherishthischancetodobusinesswithyouverymuch.Theorderofasinglesampleproductcosts$××××USDwithshippingfeesincluded.Ifyouorder×××piecesinoneorder,wecanofferyouthebulkpriceof××××USO/piecewithfreeshipping.Ilookforwardtoyourreply.Regards！

5、支付方法

問(wèn)題：

Doyouacceptcheckorbanktransfer？IdonothaveaPayPalaccount.

答復(fù)：

Thankyouforyourinquiry.

Forthesakeofsimplifyingtheprocess,IsuggestthatyoupaythroughPayPal.Asyouknow,italwaystakesatleast2-3monthstoclearinternationalchecksothatthedealingandshippingtimewillcosttoomuchtime.

PayPalisafaster,easierandsaferpaymentmethod.Itiswidelyusedininternationalon-linebusiness.EvenifyoudonotwanttoregisteraPayPalaccount,youcanstilluseyourcreditcardtogothroughcheckoutprocesswithoutanyextrasteps.

Hopemyanswerishelpfultoyou.

YoursSincerely,

SellerNameorIDl

6、還價(jià)

問(wèn)題：

Hello,Icangive100dollars.IsitOK？

答復(fù)：

Thankyouforyourinterestinmyitem.

Wearesorryforthatwecan’tofferyouthatlowpriceyoubargained.Infactthepricelistedisveryreasonableandhasbeencarefullycalculatedandourprofitmarginisalreadyverylimited.

However,we’dliketoofferyousomediscountifyoupurchasemorethan5piecesinoneorder，×%discountwillbegiventoyou.

Pleaseletmeknowifyouhaveanyfurtherquestions.Thanks！YoursSincerely,

SellerNameorID

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場(chǎng)。如有關(guān)于作品內(nèi)容、版權(quán)或其它問(wèn)題請(qǐng)于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。