隨著電商的發(fā)展，越來越多的商家在網(wǎng)上開店，但國內(nèi)市場漸漸處于飽和的狀態(tài)，選擇在跨境平臺速賣通上開店的商家也逐漸變多，而平臺上的運(yùn)營是離不開對客戶的維護(hù)，下面說說速賣通客服的催付款技術(shù)有哪些?

常見話術(shù)有哪些?

1.打電話(尺碼錯誤)–客戶自己測量了尺寸發(fā)現(xiàn)與網(wǎng)站上描述的不同

Hello,this’s Richer from Aliexpress,are you free to talk about the dispute?

I see you bought a jacket in our store,and open the dispute,you measured the bust and say it’s wrong in the website.I think maybe the tailor gave us the wrong size information.

could you cancel the dispute?I want to know if you can wear it or not,if you can’t wear it,is there any body could wear it,like your colleagues, friends or brothers.if you can sell to them,I will give you some discounts about the jacket,and you can buy again.what do you think?could you accept it?

Ps:重點是轉(zhuǎn)移話題，不要一直糾紛是否真的錯誤了，因為有時候我們是代銷的產(chǎn)品，并沒辦法拿到實際的樣品進(jìn)行測量，主要是問他能不能穿，不能穿可以給他朋友或者同事，然后引導(dǎo)他再買一次，給他些折扣。

2.打電話(貨物在途中)–單號一直停留在某處沒有動

Hello,this’s Richer from Aliexpress,are you free to talk about the dispute?

you open the dispute because the package is still on the road,I think you also know we actually sent it out by express,just the speed of express is very slow this period,I got other customer’ message the same as your situation,we could extend time for you until you get the package,and let’s together follow the tracking number,if I have any new information,i’ll let you know at the first time.

Ps:中國郵政的速度大家有目共睹，有時堵起來2個月都卡著不動，這種情況主動提出延長收貨時間，跟他一起關(guān)注物流信息。

3.打電話(無法查詢單號)–單號剛填上去就說查不到信息

Hello,this’s Richer from Aliexpress,are you free to talk about the dispute?

you open the dispute because you can’t check any information of the tracking number.I checked it this morning and see it has already arrived in Orenbury,the customs clearance is completed,i think you can get it soon.

could you cancel the dispute?because the time of dispute is only 3 days,it really has a bad affection to our store,we’ll appreciate it and grateful for you.

Ps:很多時候都是我們剛填上單號顧客就開始查，查不到信息就提糾紛，這種情況就是把自己的查詢結(jié)果告訴給他。

經(jīng)過介紹，我們能夠知道速賣通的催付款話術(shù)有哪些，客服遇到一些遲遲不付款的買家，賣家就需要及時去催付，不然有可能就會失去這個訂單的。

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。