如何退稅

如果買家符合免稅條件，他們可以申請退稅。根據此處的買家幫助內容，買家將直接向您（即賣家）請求這些退款。

要處理退稅，請執行以下操作：

1. 在管理訂單中找到淡定，然后在【訂單詳情】頁面中點擊【訂單退款】。

2. 在【訂單退款】頁面頂部，點擊【僅退稅】。

   重要： 除非訂單由配送或稅費由亞馬遜管理，否則您將不會看到【僅退稅】按鈕。請參閱以下部分，驗證您訂單的配送方式和征稅義務。

3. 選擇【免稅買家】或【非法人地區的訂單】。

4. 對于【免稅買家】，請選擇豁免原因。

5. 對于非法人地區的訂單，請選擇一個或多個您將退款的司法轄區。

6. 點擊【提交退款】。

驗證訂單的配送方式和征稅義務

如果您只能發放退款而無法發放稅費，請核實訂單是否由亞馬遜配送，或是否配送到了由管理稅務計算、收取、代繳和退款的州。

要查看配送方式和征稅義務，請執行以下操作：

1. 前往管理訂單頁面。

   您應該會看到以下選項之一： 或賣家。

2. 在“管理訂單”頁面上，查看稅費旁邊是否有內容為“稅務由管理”或“稅務由賣家管理”的備注。

如果配送方式為“亞馬遜”或者備注內容為“稅務由亞馬遜管理”，您可以將買家移交給亞馬遜客戶服務。

如果配送方式為“賣家”且備注內容為“稅務由賣家管理”，則由您來承擔發放退款的責任。

有關誰處理訂單的買家稅費退款的更多信息，請參閱商城征稅常見問題。

How to refund tax

If a buyer qualifies for tax exempt status, they can request a tax refund. Buyers will request these refunds directly from you, the seller, according to the buyer Help content here.

In order to process a tax refund:

1. Find the order in Manage Orders and click Refund Order from the Order Details page.

2. At the top of the Refund order page, click Refund tax only.

   Important: Unless the order was fulfilled by Amazon or tax is managed by Amazon, you will not see the Refund tax only button. See the following section to verify your Fulfillment method and tax collection obligation for an order.

3. Select Tax exempt buyer or Order from an unincorporated area.

4. For Tax exempt buyer, choose an exemption reason.

5. For Order from an unincorporated area, choose one or more of the jurisdictions that you will refund.

6. Click Submit refund.

Verify your Fulfillment method and tax collection obligation for an order

If you are unable to issue a tax only refund, you can verify if the order was fulfilled by Amazon or shipped to a state where Amazon manages tax calculation, collection, remittance, and refunds.

To check the Fulfillment method and tax collection obligation:

1. Go to the Manage Orders page.

   You should see one of the following options: Amazon or Merchant.

2. In the Manage Orders page, check if there is a note next to the tax stating ‘tax is managed by Amazon’ or ‘tax is managed by Merchant’.

If the fulfillment method is Amazon or the note states ‘tax is managed by Amazon’, you can refer the customer to contact Customer Support.

If the fulfillment method is Merchant and the note states ‘tax is managed by Merchant’, the responsibility remains with you to issue refunds.

For more information regarding who handles a customer tax refund on orders, see the Marketplace Tax Collection FAQ.

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