做跨境電商的賣家有時候會遇到由于庫存預算涌現(xiàn)不足導致買家下單后無法發(fā)貨，這個時候我們要如何與買家溝通能力下降喪失呢？賣家們可以給買家發(fā)送一封郵件來讓買家撤消訂單，必定要注意態(tài)度和語氣。自動撤消訂單對賣家來說是不利的，因此我們須要和買家好好溝通，下降喪失。模板如下：

Hello {{ Buyer First Name }},

Thanks for ordering our {{ Product Name }}!

Sorry,as this item is out of stock now,we have no choice but to cancel your this order.

We already set the stock quantity as “0” on Amazon,but it didn’t shown normally due to system delay when you were purchasing order. We will try our best to meet your needs.

Sorry again .

If you would like us change a similar item in our store for you,please also let us know.

Thanks.

Sincerely,

Your name

最后，賣家可以在郵件內(nèi)容中附上撤消訂單的鏈接，這樣能夠大大晉升買家自動撤消的可能。

特別聲明：以上文章內(nèi)容僅代表作者本人觀點，不代表ESG跨境電商觀點或立場。如有關于作品內(nèi)容、版權或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。