分享三個的溝通模板。

1、提醒買家盡快付款

Dear X,

we appreciated your purchase from us. However, we noticed you that haven't made the paymentyet.This is a friendly reminder to you to complete the payment transaction as soon as possible. Instantpayments are very important; the earlier you pay, the sooner you will get the item.

lf you have any problems making the payment, or if you don 't want to go through with the order,please let us know. We can help you to resolve the payment problems or cancel the order.

Thanks again! Looking forward to hearing from you soon.

Best regards,

(Your name)

Dear X,

We appreciate your order from us. You have chosen one of the bestsellers in our store. It's verypopular for its good quality and competitive price. Right now, we only have X lots of the X colors left.we would like to inform you that this product has a high risk of selling out soon.

We noticed that you hadn 't finished the payment process for the order. We'd like to offer you a10% discount on your order, if you purchase now. We will ship your order within 24 hours once yourpayment is confirmed. lf you nced any help or have any questions,please let us know.

Best regards,

( Your name)

PS: we are one of the biggest suppliers on AliExpress. With more than 3 years' experience inworld trade, we are able to provide the best price,the highest quality and the superior service. Weinspect our products before shipping them out and provide a one-year warranty for all products. Wepromise to give you a full refund if the products are not as described.

lf you have any questions, please contact us; we are happy to help you.

2、訂單超重導(dǎo)致無法使用小包免郵的回復(fù)

Dear X,

Unfortunately，free shipping for this item is unavailable; l am sorry for the confusion.Freeshipping is only for packages weighing less than 2kg, which can be shipped via China Post Air Mail.However, the item you would like to purchase weighs more than 2kg. You can either choose anotherexpress carrier, such as UPS or DHL (which will include shipping fees, but are much faster). You canplace the orders separately,making sure each order weighs less than 2kg, to take advantage of freeshipping.

lf you have any further questions, please feel free to contact me.

Best regards,

( Your name)

3、海關(guān)稅(customs tax)

Dear X,

Thank you for your inquiry and I am happy to contact you.

l understand that you are worried about any possible extra cost for this item. Based on pastexperience, import taxes falls into two situations.

First, in most countries, it did not involve any extra expense on the buyer side for similar smallor low-cost items.

Second, in some individual cases，buyers might need to pay some import taxes or customscharges even when their purchase is small. As to specific rates,please consult your local custonsoffice.

l appreciate for your understanding!

Sincerely,

( Your name)

以上是回復(fù)中的溝通模板，希望對您有參考作用。

特別聲明：以上文章內(nèi)容僅代表作者本人觀點(diǎn)，不代表ESG跨境電商觀點(diǎn)或立場。如有關(guān)于作品內(nèi)容、版權(quán)或其它問題請于作品發(fā)表后的30日內(nèi)與ESG跨境電商聯(lián)系。