亞馬遜賬號(hào)被關(guān)申訴、亞馬遜產(chǎn)品品牌侵權(quán)申訴、亞馬遜跟賣申訴、亞馬遜賣違禁品申訴、亞馬遜被關(guān)聯(lián)申訴。以及亞馬遜申訴時(shí)間和途徑介紹。以下模板供賣家參考。DearAmazonsellersupport:Th
亞馬遜賬號(hào)被關(guān)申訴、亞馬遜產(chǎn)品品牌侵權(quán)申訴、 申訴、亞馬遜賣違禁品申訴、亞馬遜被關(guān)聯(lián)申訴。以及亞馬遜申訴時(shí)間和途徑介紹。以下模板供賣家參考。
Dear Amazon seller support:
This is * (店鋪名) writing to you.
第一部分:先向亞馬遜標(biāo)識(shí)感謝,之后介紹下店鋪已經(jīng)取得的成績(jī)(開店時(shí)間、訂單量交易額)最后表明意識(shí)到自己的錯(cuò)誤,闡釋原因。(這個(gè)地方最好講清楚自己的錯(cuò)誤所在)
As we are new seller on Amazon, we just sold our first item on 2016-11-*, and until today we sold *** orders on Amazon. We thanks so much that Amazon can provide such chance for us to delivery customers good products. And we are planning to provide more quality products on Amazon and drive our sales to $*,*00,000 a month with **** orders, and grow 40-50% every month. However, we did not that familiar with how to meet the performance standard, to this point we acknowledge it is our fault. We had updated details for s and standards of customer service for our stuff and promise to try our best to service customers well on Amazon if we can get the permission to sell again.Would you please consider the account seller rating and the currant rapidly increasing sales in our store? We never got a negative feedback on our account and there are still items waiting to be shipped into FBA on **day, hope you could give us a chance to improve!
第二部分:列出整改措施(提高高標(biāo)準(zhǔn)服務(wù)、熟悉亞馬遜店鋪規(guī)則等等)
If we get the valuable selling chance on Amazon, we will do as follows:
1. Absolutely, we will learn through all the policies and rules about selling on your platform.
2. We will check the listings in our account to see if they provide enough information for customers to make their right decisions.
3. We will focus on awaiting shipment items to customers. Double check to confirm customers will have their satisfied items.
4. Use FBA shipping service to give customer good shipping service. Educate stuff of our own warehouse to trible check awaiting shipping orders every day to confirm all the products will on their way to customers.
5. Find out order problems automatically and solve them with customer within 24 hours. Any complaints or product issues we will solve them in proper way within a day in favor of the customer's right.
6. We will build up our own to manage the running for Amazon selling.To control customer services and shipping services with accurate data.
第三部分:結(jié)尾標(biāo)識(shí)再次懇請(qǐng)亞馬遜給予自己一次機(jī)會(huì)
Sincerely, we write this. We will try our best to provide our sales on Amazon.We believe Amazon will give this issue a serious consideration, and to us,there is a hope, a new chance for us! We will always provide good products and services to customers on Amazon selling.
Look forward to receive your reply.
Best regards
店鋪名
來源:全球華品網(wǎng)
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